If some of the EPSS™ screens do not appear up properly and you have just applied the Windows XP Service Pack 2, you will need to allow the pop-ups from our website.  To allow pop-ups from our site, click the Tools menu in Microsoft® Internet Explorer and select Internet Options.  Click on Privacy, and select Settings in the Pop-Up Blocker section.  In the Address of web sites to allow field, add *.cornerstonehealthcare.net and click Add.  Click Close and finally OK to save the changes.  Logout of your EPSS™ session and close the browser.  Restart the browser and everything should work fine.

For your protection and security purposes, when you access the EPSS™ Online Search Engine, your online session is set to time out in 30 minutes.  If there is no activity during this 30-minute period, you will be logged out automatically.  When this happens, simply go to the MyEPSS™ Site (by clicking on the MyEPSS™ link) and sign in again.

You can create as many user accounts as specified under your EPSS™ Online Subscription Agreement.  If you need to add more accounts than your contract will allow, please contact our Technical Support staff for further assistance.  To see how many user accounts have been created in your Client Profile and the total number of user accounts allowed, login to the MyEPSS™ site, then click on the Account Maintenance link.  Note that you must be an Admin User to view and access the Account Maintenance screen.

To change the password for your user account, go to the MyEPSS™ site and click the Change Password link under the Useful Links section on the left side of the page.  On the Change Password page, enter your current password, new password and confirm password and click Save.  Make sure the new password is 8 to 15 characters long.

If you are trying to login to the MyEPSS™ site and the error message indicates that you have already logged in, it means that another user within your organization is currently logged in to the MyEPSS™ site using your user id, at a different machine.  If this is not the case, try to login to the MyEPSS™ site on the same machine that you last logged in.  This should resolve the error.  If you still need further assistance, please contact our Technical Support staff either by phone or e-mail.

Check to see if the vendor's name contains an apostrophe.  If there is one, remove it and try the search again.

If you have multiple sites and the screen is blank when you go into the Process Batch, it usually means that you don't have permissions to the sites.  To remedy this problem, first click on the Sites icon in the Maintenance tab and verify that all the sites for the batch are listed there.  Next, make sure that you have permissions to all the sites (or the ones you are allowed to work with) by going to the Maintenance tab and select the Users icon (Note that you must be logged on as an Admin to do this).  The Site Level Access box shows all the sites that you have permission to.  If a site is missing and you want to add it to your list, position the cursor on the row marked with *, click on the down arrow in the Site ID column and select the site id from the drop-down list.  If you want to add all the sites, click on the Add All Sites button located on the right of the Site ID list.  Return to the Process Batch screen and you should see all of the records there.

This error only occurs if you have chosen the Typical or Custom installation option when installing Office 2003 Suite  or Access 2003 and did not select the "dBase and FoxPro" data access option.  Run the Office Suite or Access installation program again and install the dBase data access option.

If you get this error, it means that the Data Connection file is corrupted and needs to be repaired.  If you have Microsoft® Access 2003 installed on your machine, bring up Access 2003 and repair the Data Connection file.  The Data Connection file can be located, by default, in the Data subfolder under the EPSS folder on your local drive, and has an ".mdb" extension.  If you do not have Access 2003, please contact our Technical Support staff for further assistance.

The EPSS™ monthly master file update is the database required by the EPSS™ client/server application.  This database contains the up-to-date information on sanctioned or excluded parties and is updated once a month.  It is, therefore, advised that you check the Downloads page frequently and download the latest master file.  To install the new EPSS™ monthly master file update, please follow these steps:

1. Locate the master file update on your hard disk (e.g.: 0805mas.exe) if you downloaded it from our web site or from the CD-ROM if you received the update by mail
2. Double click on the file to unzip it
3. Extract the file to the directory/folder where your master file update is normally stored.  By default, the updates are usually located in C:\Program Files\EPSS\Updates
4. Verify that the new update has been properly extracted to the appropriate "Updates" folder by viewing its contents using the Windows Explorer.
5. Bring up the EPSS™ application and update the link to the new master file.  This is done by going to File Maintenance Menu and selecting Linked Data Manager.  Under the Location of Master File, browse or type in the path to the new master file.  Then click the Link button next to the Location of Master File field

If you need further assistance, please contact our Technical Support staff.

After you have downloaded the latest release of EPSS™ software to your hard drive, locate the file and double click to extract the file.  Extract the file to the directory/folder where your EPSS™ file is normally stored.  By default, the EPSS™ executable is usually located in: C:\Program Files\EPSS folder.  When the extraction is finished, you can safely delete the zipped file that was downloaded.

Note that you will need a password to extract the downloaded file.  If you do not know the password, please contact our Technical Support staff for assistance.

If your machine is running Windows 98, you will need to upgrade the Jet Database Engine to Service Pack 8.  The Jet Database Engine Service Pack 8 can be downloaded from the Microsoft web site.  For additional information, please refer to the Microsoft Knowledge Base item KB829558.

The problem is due to a file named "dxsbar.dll" not registered properly.  To resolve this problem, follow these steps:

1. Insert the EPSS™ Installation CD into the CD-ROM drive
2. Navigate to the System folder on the CD
3. Copy 3 files:  istdll32.dll, msldbusr.dll, and dxsbar.dll from the System folder to your C:\Winnt\System32 folder if you are using Windows 2000.  For Windows 98/XP, the folder name is C:\Windows\System32.
4. Click Start > Run and type in: regsvr32 C:\Winnt\System32\dxsbar.dll and press Enter.  Again, substitute the correct folder name if you use Windows 98, 2000, or XP.
5. You should get a message that the dxsbar.dll file has been registered successfully

This should correct the problem.